![]() The address on this document should match with the delivery address. Any ONE of the following address proof document in case the address on your KYC document does not match with the delivery address. *Separate address proof document will be requiredĢ. The address proof should match with the delivery address mentioned on your shipment Any ONEof the following document as Id and Address Proof. Import clearance cannot start unless KYC documents and Authorization approvals are uploaded in You will need to upload the following documents:ġ. Even with express deliveries, expect customs clearance delays of 2-6 working days.Īs a rule, a ll shipments received into India need the receivers KYC documents (Government recognized Identity and Address proof) to be presented to Customs during shipment clearance. Subject to destination controls & imports license requirements. If you aren’t sure, we encourage you to email us before placing your order. We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, refuse to take delivery of the package and send us an email at mentioning your order reference number. If you wish to ship products to different addresses, you will have to place multiple orders. ![]() We are not liable to pay any additional costs on behalf of the customer once the order is dispatched from our warehouse.Įach order may be shipped only to a single destination address specified at the time of payment for that order. Please note that on-arrival VAT/duties/taxes to your destination will be paid by the receiver, in case GoPlay Cosmetics hasn't specifically pre-collected the taxes at the time of your order. As such, your orders should reach you within 7 working days of dispatch. Due to the current pandemic situation, please allow rooms for delays. We ship Monday to Friday, excluding public holidays, Saturdays and Sundays. In case of any delay, we will keep you informed. Orders received before 3:00 pm SGT (GMT +8:00) are dispatched the next working day, unless they are pre-orders. Please contact us at and we'll try our best to deliver our products to you. If you can't place an order for your country. We are now shipping FREE to most countries internationally for orders over US$100.
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